Technical Support
Answers to common questions, and the fastest ways to reach our team.
Frequently asked questions
How do I place an order?
Browse the catalogue, add items to your cart, then go to checkout. You'll need a free account so we can track your order and delivery.
How does delivery work?
We deliver across Tunisia. Standard delivery is a flat fee, and it's free on orders over 100 DT. You'll get your order number the moment you check out.
How can I pay?
Cash on Delivery (COD) is available now — you pay when your order arrives. Card payment is coming soon.
Can I return a product?
Unopened items in their original condition can be returned. For hygiene reasons some parapharmacy products can't be returned once opened. Contact us and we'll guide you.
I forgot my password.
Self-service reset is coming soon. In the meantime, reach out through the contact page and our team will help you regain access.
Do you sell prescription products?
Items marked “Prescription Required” need a valid prescription before dispatch. Most of our catalogue is non-prescription parapharmacy.